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Report a Claim

At Acadia, we understand that experiencing a claim can be a stressful time. Our dedicated claims team is here to provide prompt, professional, and empathetic support, guiding you through the process with clarity and ease. We are committed to a fair and timely resolution, helping you get back to business as quickly as possible.

Report a Claim

When a loss occurs, reporting your claim promptly is the first step toward resolution. We offer multiple convenient ways to submit your claim, providing you with the support you need, when you need it.

Commercial Auto

For Commercial Auto claims:

 

  • Follow the link below for online reporting.
  • Contact us directly at 1-800-773-4300
  • You can also email your claim details to [email protected] or fax to 1-866-874-5104.

Report Online

General Liability

For General Liability claims:

 

  • Follow the link below for online reporting.
  • Contact us directly at 1-800-773-4300
  • You can also email your claim details to [email protected] or fax to 1-866-874-5104.

Report Online

Property

For Property claims:

 

  • Follow the link below for online reporting.
  • Contact us directly at 1-800-773-4300
  • You can also email your claim details to [email protected] or fax to 1-866-874-5104.

Report Online

Workers Compensation

For Workers Compensation claims:

 

  • Follow the link below for online reporting.
  • Contact us directly at 1-800-773-4300
  • You can also email your claim details to [email protected] or fax to 1-866-874-5104.

Report Online

Cyber

To report a data breach or cyber claim, please contact us using one of the methods below: 

 

Mon–Fri, 7:30am–4:30pm: 

After Hours:

 

Please be prepared to provide the following information when reporting your claim: your full name, business name, phone number, policy number, and the date when you first became aware of the breach event.

If you are a California resident, please refer to California CCPA Notice for an important notice regarding the collection of Personal Information.

Glass Claim

For quick and easy resolution of auto glass damage, Acadia partners with Safelite Solutions. This partnership allows for efficient repairs or replacements, minimizing disruption to your business.

Report a Glass Claim
Report a Glass Claim

How can we help you?

Portal Login

Access your secure online portal for policy details, billing information, and to track the status of your existing claims by clicking the links below:

Agent Portal

Customer Portal

Agent Resources

Our independent agents have access to dedicated resources and support to assist their clients with claim submissions and inquiries.

Contact Us

For general inquiries or to speak directly with a claims professional, please call us at 1-800-773-4300. Our claims team is available Monday-Friday, 8:00 AM - 4:30 PM (EST). For after-hours emergencies, please call 1-800-691-4966.