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Privacy Policy

OVERVIEW

This website is owned and maintained by Acadia Insurance Group (“Acadia”, “we”, “us” or “our”) of the W. R. Berkley Corporation member companies (collectively, the “Company”).  This Online Privacy Policy (“Policy”) sets forth Acadia’s data collection and use policies with respect to visitors to this website.  By using this website, you acknowledge your acceptance of this Policy.

This Policy applies only to information received and collected by Acadia through this website. 

We recommend that you use other means for the transfer of sensitive information, rather than this website or via email.  

Acadia respects the privacy of our website visitors, and we are committed to protecting our visitors’ personal information.  We want you to understand how and why we collect, use, and disclose the information we obtain about you from this website.

PERSONAL INFORMATION ACADIA COLLECTS ONLINE

Through this website, we may collect two types of information:  non-personal information and personal information.  Personal information is information that identifies or can be readily associated with a particular individual. 

At times, Acadia may ask you to provide a limited amount of personal information that could identify you, such as your name, address, e-mail address, and/or policy information.  This information is collected only when you voluntarily provide it.

Personal information may be required for the use of certain services or to process certain transactions on this website (e.g. “General Billing Inquiries”).  Users who do not wish to provide the required information are free to decline to provide such information, but may not be able to take advantage of the specific service or engage in that sort of transaction online as a result.  

The personal information we collect may vary depending on how you use our website.  Such information may include:
  • Information we receive from individuals, such as their name, address, phone number or email address; or
  • Information we receive about individuals’ transactions with us, with our affiliates, or with others, such as policy coverage, premium or payment history. 

HOW ACADIA USES THE PERSONAL INFORMATION IT COLLECTS

We may use personally identifiable information from you for a limited number of purposes, including providing you with services or information, conducting transactions, and/or providing you with other information, opportunities, or services that may be of interest to you.  We may also use the information we collect to respond to e-mails, provide customer support, and other similar business purposes.

We do not disclose any personal information to anyone except as is necessary to provide our products or services to a person, or otherwise as we are required or permitted by law.  In certain instances, we may release information collected through this website in order to comply with requests from law enforcement or government agencies, to enforce the Terms of Use or other agreements herein, or to protect customers and others. We may disclose this information when we believe in good faith that disclosure is necessary or advisable, including, for instance, to identify, contact, or bring legal action against someone who may be causing injury to or interfering with the rights or property of Acadia (including its representatives and employees), another user, or anyone else that could be harmed by such activities.

Personal information you provide through this website may be combined with other personal information that we collect or receive about you through other methods, and such combined personal information may be used as described in this Policy.

COLLECTION AND USE OF NON-PERSONAL INFORMATION

Non-personal information is information that does not identify an individual and cannot be readily associated with a particular individual. 

Certain information is automatically collected when you visit our website.  For example, we may collect information to track the number of visitors we receive and the way that visitors navigate the website.  Information collected may include the date and time you accessed the website, the page or pages you visited and images you accessed, the name of any other website that referred you to the Acadia website, as well as your IP address, operating system, browser type, and type of computer.  We may share this aggregated information with our affiliates and/or third parties.  We reserve the right to use non-personal information in order to investigate unlawful conduct and/or breaches of this Policy and this website’s Terms of Use.

Data may be gathered using cookies and other similar technologies. A “cookie” is a piece of data that a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience. Many cookies last only through a single website session or visit. Others may have an expiration date, or may remain on your computer until you delete them.  Our cookies will track only your activity relating to your online activity on this website. Our cookies do not gather personal information. 

We may use cookies on this website for a number of purposes – for example, to maintain continuity during a user session, to gather data about the usage of our website for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our website.  We may also use other companies to set cookies on this website in order to gather cookie information for us, and we use such cookie information in the same manner as stated above.

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser.  You may change your browser settings to either reject cookies or notify you when a cookie is about to be placed on your computer.  However, if you choose to reject cookies, you may not be able to use certain of our website’s features.   

Acadia also collects IP addresses as part of our efforts to maintain and improve the website and in order to investigate any unlawful use and/or breach of this Policy or the Terms of Use.  IP addresses are usually identified and logged automatically whenever a visitor accesses the website.  The time of the visit and the page(s) visited may also be logged.  

In addition to the information we collect automatically, we also obtain non-personal information that you provide to us online – for example, when you use our tools and calculators or communicate with us through the website. In some cases, we automatically retain the cookie information and/or the information you provide to us online – for example, to complete a transaction you requested or to keep historical records of your past transactions.  In other cases, for example, when you use our tools and calculators, we only retain the cookie information and/or information you provide if you request that we do so for your use in subsequent sessions. 

CONFIDENTIALITY AND SECURITY OF PERSONAL INFORMATION

We utilize physical, electronic, and procedural safeguards to protect your personal information and guard against its unauthorized access.  However, no transmission of information over the Internet can be guaranteed to be totally secure, and we cannot ensure or warrant the security of any such transmission to the website.  When you disclose information to us online, you do so at your own risk.  If you have any reason to believe that your interaction with us is no longer secure, contact us immediately at: .

LIMITATIONS

This Policy applies only to information collected through this website.  It does not apply to any information you provide to websites on which Acadia advertises, nor does it apply to information we collect through other communications with you, including any other websites (e.g. MyAcadia), e-mail communications, phone calls, or non-electronic written communications.

CHANGES TO OUR ONLINE PRIVACY POLICY

Acadia reserves the right to change this Policy at any time without notice. Depending on the nature of the change, we may or may not announce the change on the home page of the Acadia website.  You can determine when this Policy was last revised by referring to the "Last Updated Date" below.  It is your responsibility to visit the link at the bottom of the home page of this website to periodically review the most current version of this Policy. 

Any changes to this Policy are effective upon the posting of the revised Policy on the Acadia website.  By continuing to use this website following such changes, you will be deemed to have agreed to the changes.  If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, please do not continue using this website.

CONTACTING US

If you have any questions or comments about our Online Privacy Policy, or would like to learn more about how we protect privacy, please contact us at .

 

Last Updated:  February 13, 2014