Contact Us : 800-773-4300 Find an Agent

On-Site Investigation Services

Report a claim

Contact Claims:

Mon-Fri, 7:30am-4:30pm:
1-800-773-4300

After Hours:
1-800-691-4966

Glass Only Claims:
1-888-325-0056

email us


Report Fraud

Knowing how to conduct an appropriate claim investigation can help reduce the frequency and severity of a claim made against our valued customer. As your “Trusted Advisor” we will guide you through the process as our local, experienced claims staff conducts a prompt, professional, good faith investigation in order to properly protect your interests.

On-Site Investigation

Knowing how to conduct an appropriate claim investigation can help reduce the severity of a claim involving you, our valued customer. When you experience a covered loss, the Acadia Insurance Claims team will guide you through the initial claim adjusting process as our local, experienced claims staff conducts a prompt, professional and good faith investigation striving to properly protect your interests.

Our claims professionals are strategically located throughout New England and New York State in order to respond to any automobile, liability, property, marine, farm or workers’ compensation claim. We can be reached 24 hours a day, 7 days a week to respond when you need us the most. We like to call it “Closer Coverage”.

Special Investigative Expertise

  • Our experienced adjusters make fair, good faith liability determinations by completing prompt and thorough investigations. We understand our insured risks and work closely with appropriate experts to re-create accidents, to assess damage and to determine causation
  • Our workers’ compensation representatives investigate workplace accidents on-site when appropriate, and work very closely with you, your employee and medical experts to develop a treatment plan that is designed to return the employee to work as soon as practicable.
  • Because our claim representatives are local, we strive to have a member of the Acadia Insurance Claims team on-site within hours following a critical loss
  • In case of an emergency, Acadia’s customers are able to reach a live claim representative at any time, day or night.